Each BARKSPYDER Smooth Operator gear hoist is custom ordered and hand-made in the U.S.A., so we’re unable to accept returns or cancellations once your order is received and production begins. Our handles have a lifetime warrantee but customer pays shipping costs.
Additionally:
• If your gear hoist arrives damaged or develops a manufacturing defect within 7 days, we’ll repair or replace it at no cost, but shipping costs will apply.
• Shipping damage must be reported within 7 days of delivery.
• For safety reasons, gear hoists that have been used in the field cannot be returned unless defective.
If you ever have an issue with your hoist, reach out to us at info@barkspyder.com.